Warranty and repairs
Who provides the warranty, what it covers, for how long, and where repairs happen. Terms come with each priced offer.
Support
Support starts before you buy.
What you'll know before you pay, what each step means, and how to reach us.
Before you pay
What every offer will include.
Delivery
The delivery window, what it costs, and what we need to know about access, stairs and parking.
Installation, if you need it
Plugging appliances into the unit needs no installation. Connecting to your home's circuits is quoted and done separately by a qualified electrician.
Someone to contact
A named contact for your order. Until then, email hello@yofeenergy.com.
Step by step
What you're signing up for.
Each step asks a little more of you, and gives you more in writing first.
01Register interest
You: Tell us what you need and where you are. It's free.
First: No payment and no commitment.
02Priced offer
You: We send the exact model, total price and terms.
First: Price, payment, delivery window, warranty and refund terms in writing.
03Order
You: You accept the offer and pay as agreed.
First: A written order summary and a named contact.
04Delivery
You: We deliver the unit and you complete payment.
First: Handover, warranty details and how to get support.
Right now the power stations are at step 1: registering interest.
Questions
Your practical questions.
Can I order a power station now?
Not yet. The power stations are coming soon. Register your interest and we'll contact you with a priced offer when they're available. We don't take payment on this website.
Can a power station run my whole home?
Start with your essentials: lights, fans, internet, TV and similar. Air conditioners, cookers, water heaters and large motors need a separate assessment.
Can I connect it to my home's wiring?
Plug appliances into the unit's own outlets. Connecting it to your home's circuits needs a protected installation by a qualified electrician. Never feed power back through a wall socket.
Is a power station the same as a Swap system?
No. Power stations are standalone units you plug appliances into. Swap systems are installed in your home and run on swappable battery modules.
Can I hire one for a job?
We're planning a small daily and weekly hire trial for work in Sangotedo and nearby estates. Tell us about your work and we'll let you know if it fits.
How will cancellations and refunds work?
Every priced offer will set out the cancellation and refund terms, how long refunds take and who handles them, before you pay anything.
Still have a question?
Email hello@yofeenergy.com and we'll get back to you.